Customer Success Specialist

Job description

Helping others to grow and expand their online business is an empowering and rewarding skill. Our Customer Success team meets great new people with great products to sell every single day. And every single day, these sellers face hurdles they need to overcome in order to not just survive, but thrive.

That’s where Shoplo helps ❤️

We’re looking for a passionate and positive human being to join our team as a Customer Success Specialist for the Polish Market.

Why work at Shoplo?

  • You can count on our focus and support to improve your skills.

  • You’ll develop a deep understanding for customer success and the skills that you’ll need to really make customers successful.

  • Benefits like conferences & training, language lessons, Multisport card, internal Tech & Business Talks.

  • The atmosphere! We are a bunch of friends from all different countries and walks of life working effectively for the same goal.

  • Team-building events, snacks, a super chill office space and loads of other cool stuff

  • Last but not least, a negotiable salary that will reflect your skills and accomplishments.

  • Sometimes our dogs come to the office :)  

Requirements

You will:

  • Act as the main point of contact for customers.

  • Engage with customers via phone, chat, email, to respond to inquiries, resolve issues, and answer any questions.
  • Align customer expectations with Shoplo’s solutions, as well as educate the customer about what it is we can help them with.
  • Ensure that customers get the maximum value from their Shoplo subscription, identify new growth opportunities, ensure renewal and collaborate with other teams to ensure customer retention 

  • Show initiative working alone but also thrive in a team-based environment.

  • Perform other odd jobs, such as creating user tutorials, sponge bath the developers or other projects related to the position.

  • Get to work with the most creative entrepreneurs in e-commerce

About you:

  • Have a great passion for working directly with customers

  • Love solving customer issue and finding proactive solutions to avoid customer facing these issues.

  • Good English and excellent Polish communication skills - extra points if you can speak another language.

  • Know how to converse in the language of benefits.

  • Love data and have a thorough understanding of data-driven decisions.

  • Thrive in a fast-paced and dynamic environment - you will wear many hats and juggle many balls.

  • Always be innovativeunafraid of change, and dissatisfied with adequacy.

  • Above all, you’re a great communicator. You can put yourself in another person’s shoes, and understand what information a user needs at that moment.

  • We’d love it if you have an aptitude for technology and coding.

  • Bonus points - Great (but not a must) if you have experience with e-commerce and working in a startup environment.